What should a social worker do first when a new client shares a negative experience with a previous worker?

When a new client shares a negative experience with a previous worker, the most appropriate initial action is to encourage the client to elaborate on what happened with the other social worker. This approach allows the client to process their feelings and experiences by articulating them, which can foster a sense of validation and understanding. By asking for more details, the social worker demonstrates active listening and establishes a supportive environment where the client feels safe to express their concerns. This process is crucial for building trust in the therapeutic relationship.

Furthermore, understanding the client's previous experience can provide insight into their current needs and apprehensions regarding seeking help. It allows the social worker to address any specific concerns the client may have about the social work process, ensuring that they feel heard and acknowledged.

The other choices do not effectively support the client's needs in this context. Asking about current feelings may be important later, but it does not address the client's immediate need to discuss their previous experience. Encouraging the client to forget the past could minimize their emotions and invalidate their experience, which is not therapeutic. While providing reassurance about confidentiality is always important, it is more relevant once the client has begun to share their story. Prioritizing the client's narrative fosters a supportive and trusting environment critical for effective social work practice.