What is the role of case management in social work?

The role of case management in social work is fundamentally about the coordination of services and resources for clients. Social workers acting as case managers assess the needs of individuals or families, develop comprehensive plans to address those needs, and connect clients with appropriate services and resources. This process often involves collaboration with various organizations and service providers to ensure that clients receive the support they require, such as healthcare, housing, educational services, and mental health care.

This role is essential because many clients face multiple challenges that can be overwhelming to navigate alone. By coordinating these elements, case managers facilitate a holistic approach to client welfare, ensuring that various aspects of their lives are addressed in an organized and effective manner. This focus on coordination rather than solely on counseling, advocacy, or education underscores the unique and critical nature of case management within the social work profession.